Last Updated: August 22, 2026
This Refund Policy applies to purchases from Pokeneshop.
APPROVED RETURNS
Once an authorized return is received and inspected, we will notify you of the outcome. For approved returns, refunds are processed within 3 business days after we receive and inspect the returned item. Refunds are issued to the original payment method. Your bank, PayPal, Stripe, or card issuer may require additional time to post the refund.
DAMAGED, INCORRECT, OR MISSING ITEMS
If your order arrives damaged, incorrect, or incomplete, contact support@pokeneshop.com within 24 hours of delivery. Include your order number, clear photos of the item and packaging, a photo of the shipping label, and a brief description of the issue. We will review the claim and, where appropriate, arrange a replacement, return, or refund.
REFUND EXCLUSIONS
Refunds are not available for opened or unsealed products; pre-order items; sale, clearance, discounted, or final-sale items; returns sent without authorization; or returns that do not meet the conditions in our Return & Exchange Policy.
ORIGINAL SHIPPING CHARGES
Original shipping charges are non-refundable unless the return is due to our error, including a damaged or incorrect item.
CANCELLATIONS
If you need to cancel an order, contact us immediately at support@pokeneshop.com. We can cancel an order only if it has not entered processing or shipped.
If we are unable to ship an order within the promised timeframe, we will notify you and provide the option to cancel the unshipped order for a refund.
CONTACT
Pokeneshop
support@pokeneshop.com