Last Updated: August 22, 2026
At Pokeneshop, we handle collectible products carefully. Because unopened condition is essential for many trading card products, returns are limited as described below.
RETURN REQUEST WINDOW
You must contact us within 24 hours of confirmed delivery to request a return. Email support@pokeneshop.com with your order number, the item(s) you wish to return, the reason for the request, and photos if the item is damaged, incorrect, or missing. Do not send an item back before receiving return authorization.
RETURN ELIGIBILITY
To be eligible for return, an item must be unopened, unused, in the same condition received, in its original packaging, factory sealed where applicable, and approved in advance by Pokeneshop.
NON-RETURNABLE ITEMS
The following are not eligible for return, exchange, or refund unless they arrived damaged or we sent the wrong item: opened products; products with broken, removed, or altered seals; pre-order items; sale, clearance, discounted, or final-sale items; and items returned without prior authorization.
EXCHANGES
For an incorrect or damaged item, contact us within 24 hours of delivery with clear photos of the item, packaging, and shipping label. For other eligible unopened items, a replacement may be available only if the requested item is in stock. If a replacement is unavailable, an approved return will be handled under our Refund Policy.
RETURN SHIPPING
If an item is damaged, defective, or incorrect because of our error, Pokeneshop will cover reasonable return-shipping costs. For all other approved returns, the customer is responsible for return shipping costs.
After return authorization is issued, you must ship the item within 3 calendar days and provide a valid tracking number to support@pokeneshop.com. The return address will be provided only after approval.
CONTACT
Pokeneshop
support@pokeneshop.com