Last Updated: August 22, 2026
Thank you for shopping with Pokeneshop. This Shipping Policy explains how we process and deliver orders.
SHIPPING AREA
Pokeneshop currently ships only within the United States. We do not offer international shipping at this time.
PROCESSING TIME
Orders are generally processed within 3–7 business days after payment is confirmed. Business days exclude weekends and U.S. federal holidays. Processing time is separate from carrier transit time.
DELIVERY TIME
After an order ships, estimated transit time is generally 3–5 business days. Delivery dates are estimates and may vary because of carrier delays, weather, holidays, high order volume, or other circumstances outside our control.
TRACKING
Once your order ships, we will provide a tracking number by email when available. Carrier updates may take time to appear after a shipping label is created.
SHIPPING CHARGES AND TAXES
Shipping charges, if applicable, are shown at checkout before purchase. Because we ship only within the United States, no customs duties apply. Any required sales tax will be displayed at checkout.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address. Contact support@pokeneshop.com immediately if an address needs correction. We cannot guarantee changes once an order has entered processing or shipped.
SHIPPING DELAYS
If we cannot ship within the stated processing timeframe, we will contact you with an updated estimate. You may accept the delay or cancel the unshipped portion of the order for a refund.
DELIVERY ISSUES
If tracking indicates delivery but you cannot locate the package, first check with household members, neighbors, and the carrier. Then contact support@pokeneshop.com with your order number.
CONTACT
Pokeneshop
support@pokeneshop.com